Shipping Costs

We ship Australia-wide. Orders within South East Queensland attract a $10 flat rate shipping cost; for orders further afield or interstate there may be additional charges applicable. We will be in touch with you directly if needed.

All deliveries will be sent by Australia Post or Courier.

Delivery Timeframes

We are HUGE on customer service. We will contact you if there are any delays in despatching your order and advise you the reason for the delay. Orders are subject to availability (stock levels are indicated in the online shop) and must contain a daytime delivery address, a contact name and phone number.

When items are shipped via courier a signature is required upon receipt. Smaller, consumable items may come via Australia Post and do not need to be signed for.

Delivery Locations

We ship Australia wide. We do not currently offer International shipping.

If you have any questions please don’t hesitate to contact us.

Returns Policy

We pride ourselves on stocking quality instruments and reputable brands. Our goods come with all guarantees included under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To return an item, and so we can serve you best, the following procedure must be followed. We reserve the right to refuse the return of any item that does not comply with this procedure.

  1. Item(s) must be unopened, unused, in their original packaging, with all included accessories, if applicable, and must not be damaged in any way.
  2. To initiate a return, email us at info@woodsguitarsandkeys.com.au within thirty (30) days of taking delivery of your product. Please include your name, best contact phone number, receipt details and product name. Where there is no proof of delivery, delivery date will be assumed to be four (4) business days from the date of dispatch. Return freight costs will be at your expense. Returned items will remain your responsibility during transit. We will not accept liability for damage which may occur during transit. Please pack your returned item(s) carefully.
  3. Items that have been opened may be accepted back at our discretion. A restocking fee may apply.

Rental Agreement

Our Rental Agreement is between WOODSWIND & BRASS Pty Ltd (The Owner) and the Renter, whereby:

Minimal rental period is four (4) months.

This is a Rental Agreement and is not to be taken to constitute a Hire Purchase Agreement or an Agreement for the Sale of Goods by installment within the meaning of any legislation. The Instrument remains the absolute property of The Owner.

The Renter shall not allow this Instrument to go out of their personal care; and if you let someone else use the Instrument, anything done by them or occurring while the Instrument is in their possession or control, it is taken to have been done by you as the hirer.

The Owner will carry out at its cost such maintenance and repairs that may be required due to normal use, but no abatement of rental charges or suspension of the rental period applies while the necessary work is being performed. All work must be done at WoodsWind & Brass Repairs & Rentals or a repairer authorised in writing by WoodsWind & Brass.The Renter is responsible for delivery and picking up from the workshop, or for any courier/postage cost involved.

You must keep the Instrument in good order and repair and are liable for the loss of, or destruction, or damage to the Instrument however caused, and all costs associated with its repair or replacement. IT IS ENTIRELY YOUR RESPONSIBILITY TO INSURE AGAINST SUCH RISKS AS YOU MAY SEE FIT.

Unless otherwise provided by the Agreement or by law, you must indemnify The Owner and keep it indemnified, together with its employees and agents against all loss, damage, injury, costs, claims, demands and expenses (including legal costs) of any nature that it may incur or be liable for due to your using the Instrument or breaching the Agreement.

Monthly rental charges are payable in advance, with no pro rata adjustment for shorter periods. The Renter is responsible for returning the Instrument and accessories to The Owner at the termination of this Agreement or the end of the hire period, and agrees to be charged $2 per day after this, until it is returned.

The instrument may be purchased at any time during the rental period with 50% of rental monies paid, excluding the administration fee, to be credited towards the purchase price, which shall be the ‘agreed value’ stated on this Agreement.

Any breach of this Agreement will allow the Owner to repossess the instrument at its discretion and the Renter authorises payments for the full rental period.

The Renter agrees all payments are to be by direct debit or credit card automatic deductions. As the Renter, you declare that you have consent, or are otherwise authorised to provide the information (on application) and you agree the Owner may contact the employer and referees named below to verify the information provided.

The Renter also authorises the Owner to contact the spouse/partner or referees (on application) to discuss the Agreement if you cannot be contacted within a reasonable period. The Renter agrees that these terms and conditions and the Agreement to which they apply, will be deemed to be made in Queensland and enforceable in accordance with Queensland laws.

Under the Privacy Act 1993, the Renter authorizes The Owner to collect, retain and use any information about The Renter for the purpose of assessing the Renter’s creditworthiness or marketing products and services to The Renter, and to disclose information, whether collected by The Owner from The Renter directly or obtained by The Owner from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Renter.

These terms and conditions and the Agreement to which they apply shall be governed by the laws of Queensland and are subject to the jurisdiction of the courts of Queensland.

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